Hugo – Black Lelo Factory Outlet

Prompt shipping and expert packing

We offer a wide range of shipping options thanks to our long-standing partnerships with UPS, FedEx and DHL. Our warehouse staff is highly trained to package your goods precisely according to the specifications we offer. Your products will be subjected to a thorough examination and will be safely packaged prior to being shipped. Each day, we ship to thousands of customers in multiple countries. Our determination to be the biggest online retailer worldwide is demonstrated by this. The distribution centers and warehouses distribution are in Europe, as well as the USA.

Please note that orders with more than one item are subject to a processing period that is based to the particular item.

Before shipping, our team will perform an exhaustive inspection of the products you have ordered. The majority of orders are shipped within 48 hrs. The estimated delivery time is 3 to 7 days.

Returns

The inventory is always changing, and is not completely managed by us because of the involvement of several entities, including the factory as well as our warehouse. The stock can change at any time. Please be aware that it's possible that your order could run out of stock even after you have made the order.

Our policy is valid for a period of 30 days. We cannot return or exchange your purchase when it's been 30 days from the date of purchase.

To be eligible for a refund the product must be unopened and in the same condition that you received it in. The item must be returned in its original packaging.